Privacy Policy

(About the information the Clinic holds on you)

What we need

Chiro Family Practice and Massage Therapy Derby is what is known as the ‘Controller’ of the personal information you provide to the Clinic. We collect personal data about you including contact details, information about your health and medical history, as well as your lifestyle. We keep records of your appointments and add information about your treatment to your individual file.

Why we need it

We need to know your contact details in order to contact you about appointments, to let you know of anything we are legally bound to send you and to provide you with information about your treatment and rehabilitation.  We ask you for information about your health, medical history and lifestyle in order to diagnose your problem(s) and devise a treatment plan that is individual to you and your needs. We keep records of your treatment to check the effectiveness of your care and to keep your plan of care under review.

What we do with it

All the personal data we hold about you is kept on the Clinic’s computer systems in the UK or using services that we have assessed as providing a high standard of security.  No-one else has access to your personal data unless the law allows them to do so.  If we need to inform other health professionals about your condition and treatment, such as your GP, we will only do so with your permission.

Chiro Family Practice will not send you any marketing emails and will not sell or share your contact details with any other organisations.

We have reviewed the security of our systems and our data protection practices to ensure that we are operating within the requirements of the General Data Protection Regulation.

How long we keep it

We are required by the General Chiropractic Council (GCC) to keep records of treatment for 8 years. So we will keep your individual file for eight years after your last treatment with us. In the case of children, we are required to keep their records until they are twenty-five years old.

Please note that we don’t keep information about the credit or debit cards you use to make payments, as these are held only by the payment service we use.

What are your rights?

If at any point you believe the information we have about you is incorrect you can request to see this information and have it corrected.

You have a right to ask for information to be deleted, but as the Clinic is required under GCC regulations to keep information about the treatment we have provided, we might not be able to do this. If you wish to raise a complaint on how we have handled your personal data, please contact the Clinic in the first instance.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO). See ww.ico.org.uk/concerns

Ewa Lobato (Chiropractor and Clinic Director)
Chiro Family Practice and Massage Therapy Derby
2A Cleveland Avenue, Derby DE21 6SA
07587407824, be.well@chirofamilypractice.co.uk